Privacy Policy

1. Overview

Sonoma Concrete ("we," "us," or "our") operates the website at concretesonoma.com. We respect your privacy and are committed to handling any information you share with us responsibly. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.

By using our website or submitting a form, you agree to the practices described in this policy. If you have questions, contact us at team@concretesonoma.com.

2. Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you visit our website.

Information You Provide

When you submit a contact or estimate request form on our website, you may provide your name, phone number, email address, home address or project location, and a description of the work you need. We use this information solely to respond to your inquiry and to schedule and perform the requested services.

Information Collected Automatically

When you visit our website, standard web server logs and third-party analytics tools may collect your IP address, browser type, device type, operating system, the pages you visit, the time and date of your visit, and the referring URL. This information is used in aggregate to understand how visitors use our website and to improve its content and performance. We use Vercel Analytics for this purpose, which collects anonymized, aggregated data and does not build individual user profiles or track you across other websites.

3. Cookies and Tracking

Our website may use cookies or similar technologies to support basic site functionality. We do not use cookies to track you for advertising purposes or to share your information with ad networks. Third-party services embedded in our website (such as Google Maps or our contact form provider, Tally) may set their own cookies according to their respective privacy policies. You can configure your browser to refuse cookies, though some parts of the site may not function properly as a result.

4. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and service inquiries.
• Schedule and coordinate on-site estimates and project work.
• Communicate with you about your project, including scheduling changes and follow-up.
• Improve the usability and content of our website using aggregated, anonymized analytics data.
• Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties. We do not use your contact information to send unsolicited marketing communications unrelated to your inquiry.

5. How We Share Your Information

We do not sell or share your personal information with third parties for their own marketing purposes. We may share your information in limited circumstances:

• Service providers: We may share information with third-party vendors who assist us in operating our website or conducting our business (such as our form platform, web hosting provider, or analytics service). These vendors are contractually limited to using your information only to provide services to us.
• Legal requirements: We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If Sonoma Concrete is acquired or merged with another company, your information may be transferred as part of that transaction.

6. Data Retention

We retain contact and project information for as long as necessary to fulfill the purposes described in this policy, including completing projects, honoring warranties, and meeting legal recordkeeping obligations. When information is no longer needed for these purposes, we delete or anonymize it in a reasonable timeframe. You may request deletion of your personal information at any time by contacting us as described in Section 8.

7. Data Security

We take reasonable steps to protect the information we collect from unauthorized access, loss, or misuse. Our website is served over HTTPS, and we limit access to personal information to employees and contractors who need it to perform their job functions. However, no data transmission over the internet or storage system is completely secure. If you believe your information has been compromised, please contact us immediately.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of any future communications from us.

To exercise any of these rights, contact us by email at team@concretesonoma.com or by phone at (707) 231-4240. We will respond within a reasonable timeframe.

9. Children's Privacy

Our website is intended for adults seeking home improvement and construction services. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13 without parental consent, we will delete it promptly.

10. Third-Party Links

Our website may contain links to external websites, including local government pages, industry resources, and community organizations. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: